FAQ
EAGLECREST offers kitchen and bathroom cleaning tools and cleaning solutions for everyday household cleaning.
Who operates the store?
EAGLECREST 21 TRADING LLC operates https://eaglecresttrading.shop. Our business, dispatch and return address is 3394 PIERCE MILL Road, GARFIELD, KY 40140, United States.
Are the products made in the United States?
A U.S. company and dispatch address do not mean every product is U.S.-made. Any origin claim must be stated for the particular product. We do not make a blanket U.S.-manufacture claim.
How do I choose a cleaning product?
Check the dimensions, materials, color and package contents. For cleaners, check net contents, approved surfaces and the actual label directions. Bottle material does not identify the liquid ingredients. For gloves, check the fixed size and latex information. For brushes and abrasive sponges, confirm that the surface can tolerate the cleaning action.
Are accessories shown in photos included?
Only the items listed under package contents are included.
Where do you deliver?
Eligible addresses in the contiguous 48 United States. We do not deliver to Alaska, Hawaii, U.S. territories or international destinations.
How much is shipping, and are taxes included?
Standard eligible shipping is free with no minimum purchase, shipping surcharge or handling fee. USD product prices include applicable sales tax. Any checkout tax breakdown is part of the tax-inclusive total. The amount payable is displayed before you place the order.
How long does delivery take?
Processing takes 1-3 business days. Estimated transit after dispatch is 5-8 business days, for an estimated combined 6-11 business days. Business days exclude weekends and U.S. federal holidays. Transit is estimated rather than a guaranteed appointment.
What are your hours and cutoff?
Monday-Friday, 9:00 a.m.-5:00 p.m. Eastern Time (ET), excluding U.S. federal holidays. ET follows EST (UTC-5) or EDT (UTC-4), as applicable. The order cutoff is 5:00 p.m. ET on business days. Orders after cutoff or on a non-business day enter the next business-day processing cycle. Ordering before cutoff does not guarantee same-day shipment.
How do I track my order?
We email shipment confirmation and available tracking information to the checkout email address. Tracking may take time to update. Contact us if the email is missing or tracking shows a problem.
Which payment methods are available?
Available payment methods are shown at checkout and depend on store configuration, device and provider eligibility. Payment is collected at order placement; installment schedules are governed by the provider.
Can I cancel or change an order?
Email us promptly before dispatch. We cancel unshipped orders and initiate a full refund within 2 business days after confirming cancellation. We try to make changes before dispatch. After dispatch, request an eligible return after receipt instead.
What happens if you cannot ship on time?
We notify you before the promised processing period expires and offer the choice to accept the revised timing or cancel affected unshipped items for a full, prompt refund. We obtain consent where required and cancel and refund where required consent is not received.
How do returns work?
Email us within 30 calendar days of delivery. Send approved returns within 14 calendar days of approval. Change-of-mind returns require unused tools or unopened, unused cleaners with supplied seals intact. Defects, shipping damage and incorrect items are reviewed separately, including issues discovered during proper use. Contact us before shipping any liquid; do not mail leaking or unsafe containers.
Who pays return postage?
You pay for non-quality returns, such as a correctly described style you no longer want. We cover necessary shipping for confirmed defects, shipping damage, incorrect items and missing included components. Contact us before buying postage for these issues. We do not charge restocking, return handling or refund-processing fees, or deduct original free outbound shipping.
When will I receive my refund?
We review returns within 5 business days after receiving them and initiate approved refunds within 2 business days after approval. Banks and payment providers typically need another 5-10 business days to post the refund. Refunds return to the original payment method and include applicable tax included in the refunded payment. Earlier mandatory legal deadlines take precedence.
Can I exchange an item?
For a non-quality exchange, return the original under our policy and place a new order. Confirmed defects or fulfillment errors can be resolved through a replacement or refund at our expense as appropriate.
What if an item is damaged, wrong, incomplete or missing?
Email your order number and relevant details, with photographs if reasonably available. We investigate and arrange an appropriate remedy. For a parcel marked delivered but not received, contact us; a delivery scan does not prevent investigation.
Are cleaning products disinfectants?
Ordinary cleaning products remove dirt and residue. We do not make a blanket disinfecting, sanitizing or germ-killing claim. Only rely on such a claim when the specific product's lawful label expressly supports it; follow all applicable label directions.
Can I mix cleaners or refill them into another bottle?
Do not mix cleaning products or transfer them into an unmarked container. Keep products in their original labeled packaging and follow the label's storage and use directions. Do not assume that two cleaners can be safely combined.
What should I do if a cleaner arrives leaking?
Stop handling or using it unnecessarily, keep children and pets away, and follow the label's safety directions. Email us when it is safe to do so. Photographs are helpful only if they can be obtained safely. We arrange a suitable remedy for confirmed transit damage or defective packaging; an unsafe return shipment is not required.
Can I request safety information?
Email us with the product name or SKU for available label information and an SDS where available. Customer-service email is not an emergency or poison-response service.
Do you have telephone support or walk-in service?
No telephone customer support is available. Our listed address does not establish walk-in shopping, pickup or in-person returns. Email support@eaglecresttrading.shop; we reply within 3 business days.
Do you use advertising tracking or send marketing messages?
Analytics, advertising, marketing and review technologies depend on the store configuration and applicable privacy choices. Shopify, checkout and payment services may process information and use cookies as described in our Privacy and Cookie Policies. Transactional order and support emails are still sent.
How do I make a privacy request?
Email support@eaglecresttrading.shop with the subject "Privacy Request". We process requests according to the rights and deadlines applicable to your residence and our business. Do not send full payment credentials or unnecessary sensitive documents.